Terms & Conditions


Big Bike Book reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on bigbikebook.com. 


Except as specifically stated on this site, neither Big Bike Book nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of bigbikebook.com. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation): compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

To the extent allowed by law, by using bigbikebook.com you agree that Big Bike Book will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the bigbikebook.com site or your use of it.


Prices on bigbikebook.com are inclusive of V.A.T. at the current rate, but not delivery or insurance charges. Big Bike Book reserves the right to alter prices without notice subject to factors outside of our control. 

If Big Bike Book discovers a pricing error between your order being placed and your order being dispatched, we reserve the right to remove the product from sale and inform you accordingly. Should this be the case we will do our best to resolve this situation with you.


Our Policy: We are pleased to offer a price match guarantee on all our fantastic range of products from bigbikebook.com

 Terms & Conditions:

  • The BigBikeBook price match policy is available on all products online at bigbikebook.com as advertised.
  • The price match guarantee policy is valid against all UK only retailers.  All prices are  GBP (Pounds Sterling).
  • BigBikeBook reserve the right to decline the price match.
  • Consumers must provide evidence of the price to be matched, e.g., screen shots, website link, photo, adverts etc. as advertised by the retailer. Website link only
  • The BigBikeBook price match guarantee policy may include discount codes as advertised by retailers. (need to confirm this)
  • The matching product must be brand new and in the original packaging.
  • The matching product must be sold with a specified comparable guarantee/warranty.
  • The matching product must be identical, and the product number verified.
  • The matching product must be in stock with the competitor and available for delivery within 72 hours.
  • The price match guarantee policy is only available prior to order completion and will not be applicable once the sale has taken place.
  • The policy is non-transferable and cannot be used in conjunction with any other offer unless otherwise stated.
  • The price match policy is limited to one use per consumer/household, per month.
  • The BigBikeBook price match guarantee policy is valid until further notice from BigBikeBook.


The products, prices and services illustrated on our website do not constitute a legally binding offer. No contract for the supply of products or goods will be deemed to exist between you and Big Bike Book until full payment has been made. Goods will not be dispatched until paid for in full. Acceptance of an order takes place upon dispatch at which point the purchase contract will be made

Big Bike Book  reserves the right to withdraw from a prospective contract at any time prior to dispatch. Under these circumstances Big Bike Book will notify you as soon as possible and the option to wait for stock, choose an alternative or a full refund will be offered. 

It is the responsibility of the customer to check the desired colour and suitability of the product size before purchasing.

With the exception of Special Orders, you may cancel your order without reason and be provided with a full refund if within 14 days of placing the order prior to dispatch. With the exception of Special Orders, you can return any unused items to us within 14 days. Please see Returns section.


We do our best to dispatch every order as soon as possible. Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay howsoever caused. The customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Big Bike Book reserves the right to charge for missed and rearranged deliveries. 

Big Bike Book shall not be liable for any losses, costs, damages or expenses incurred by the customer due to failure to meet an estimated delivery date.

During delivery the customer must visually inspect the package(s) before signing any delivery receipt document. In the event of visible signs of transit damage, the Customer must notify Big Bike Book within 24 hours of receipt.


Big Bike Book will only accept returns if the goods purchased are UNUSED, not damaged or defective and returned within 30 days of purchase with the original tags and are in perfect condition. Proof of purchase must be produced, this can be a till receipt, credit card statement or a Bank statement. 

Goods that are defective or damaged must be reported to the Big Bike Book within 7 days of delivery. Big Bike Book will arrange collection of the goods and carry out an inspection upon their return. Returned goods must be fully re-packaged and sealed in the original packaging with a returns note clearly showing the order number obtained from bigbikebook.com and a description of the fault. 

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage and the associated cost of carriage.

Bigbikebook.com is an ONLINE business only therefore your item cannot be returned to us in person.

Special Order Items and Sale Items may only be exchanged or refunded if they are found to be faulty or defective with the receipt. Refunds will only be given on faulty or defective goods with proof of purchase.

This does not affect your statutory rights.


Big Bike Book warrants that all goods will comply in all material respects with their description and that they will be of a satisfactory standard. The goods will be fit for the purpose and free from any material defects in design or workmanship.

While every effort is made to ensure that the information on bigbikebook.com is accurate, Big Bike Book gives no warranty to and accepts no responsibility for any loss which may be construed to be as a result of relying on information on bigbikebook.com, or in respect of any omissions or errors. Errors or inaccuracies in the material on bigbikebook.com are corrected as soon as possible. 

The warranty on the goods does not apply to any defect arising from: fair wear and tear, wilful damage, accident damage, negligence by you or any third party, using the goods in any way that we do not recommend, failure to follow instructions regarding their use, or carrying out alterations to goods without our written approval.

Responsibility for the goods lies with Big Bike Book until you are in receipt of them.


It is entirely the customer’s responsibility to ensure any Helmet they are purchasing is legal for use in the intended location. All helmets sold on bigbikebook.com are UK and European Road Legal to EC22/05.

Big Bike Book does not accept liability for failure to supply caused by matters beyond the company’s reasonable control.

Big Bike Book is not responsible for exchange rate changes, import duty, or import tax to your Country. It is up to the customer to check any duty that may be payable prior to placing the order, and to pay it upon import to your Country.


These terms and conditions are governed in accordance with the laws of England and Wales.