Information
Important Information
TERMS AND CONDITIONS
Big Bike Book reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on bigbikebook.com.
WEBSITE LIABILITY
Except as specifically stated on this site, neither Big Bike Book nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of bigbikebook.com. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation): compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
To the extent allowed by law, by using bigbikebook.com you agree that Big Bike Book will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the bigbikebook.com site or your use of it.
PRICES
Prices on bigbikebook.com are inclusive of V.A.T. at the current rate, but not delivery or insurance charges. Big Bike Book reserves the right to alter prices without notice subject to factors outside of our control.
If Big Bike Book discovers a pricing error between your order being placed and your order being dispatched, we reserve the right to remove the product from sale and inform you accordingly. Should this be the case we will do our best to resolve this situation with you.
PRICE MATCH
Our Policy: We are pleased to offer a price match guarantee on all our fantastic range of products from bigbikebook.com
Terms & Conditions:
- The BigBikeBook price match policy is available on all products online at bigbikebook.com as advertised.
- The price match guarantee policy is valid against all UK only retailers. All prices are GBP (Pounds Sterling).
- BigBikeBook reserve the right to decline the price match.
- Consumers must provide evidence of the price to be matched, e.g., screen shots, website link, photo, adverts etc. as advertised by the retailer. Website link only
- The BigBikeBook price match guarantee policy may include discount codes as advertised by retailers. (need to confirm this)
- The matching product must be brand new and in the original packaging.
- The matching product must be sold with a specified comparable guarantee/warranty.
- The matching product must be identical, and the product number verified.
- The matching product must be in stock with the competitor and available for delivery within 72 hours.
- The price match guarantee policy is only available prior to order completion and will not be applicable once the sale has taken place.
- The policy is non-transferable and cannot be used in conjunction with any other offer unless otherwise stated.
- The price match policy is limited to one use per consumer/household, per month.
- The BigBikeBook price match guarantee policy is valid until further notice from BigBikeBook.
YOUR ORDER
The products, prices and services illustrated on our website do not constitute a legally binding offer. No contract for the supply of products or goods will be deemed to exist between you and Big Bike Book until full payment has been made. Goods will not be dispatched until paid for in full. Acceptance of an order takes place upon dispatch at which point the purchase contract will be made
Big Bike Book reserves the right to withdraw from a prospective contract at any time prior to dispatch. Under these circumstances Big Bike Book will notify you as soon as possible and the option to wait for stock, choose an alternative or a full refund will be offered.
It is the responsibility of the customer to check the desired colour and suitability of the product size before purchasing.
With the exception of Special Orders, you may cancel your order without reason and be provided with a full refund if within 14 days of placing the order prior to dispatch. With the exception of Special Orders, you can return any unused items to us within 14 days. Please see Returns section.
DISPATCH / DELIVERY
We do our best to dispatch every order as soon as possible. Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay howsoever caused. The customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Big Bike Book reserves the right to charge for missed and rearranged deliveries.
Big Bike Book shall not be liable for any losses, costs, damages or expenses incurred by the customer due to failure to meet an estimated delivery date.
During delivery the customer must visually inspect the package(s) before signing any delivery receipt document. In the event of visible signs of transit damage, the Customer must notify Big Bike Book within 24 hours of receipt.
RETURNS
Big Bike Book will only accept returns if the goods purchased are UNUSED, not damaged or defective and returned within 30 days of purchase with the original tags and are in perfect condition. Proof of purchase must be produced, this can be a till receipt, credit card statement or a Bank statement.
Goods that are defective or damaged must be reported to the Big Bike Book within 7 days of delivery. Big Bike Book will arrange collection of the goods and carry out an inspection upon their return. Returned goods must be fully re-packaged and sealed in the original packaging with a returns note clearly showing the order number obtained from bigbikebook.com and a description of the fault.
Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage and the associated cost of carriage.
Bigbikebook.com is an ONLINE business only therefore your item cannot be returned to us in person.
Special Order Items and Sale Items may only be exchanged or refunded if they are found to be faulty or defective with the receipt. Refunds will only be given on faulty or defective goods with proof of purchase.
This does not affect your statutory rights.
WARRANTY AND LIABILITY
Big Bike Book warrants that all goods will comply in all material respects with their description and that they will be of a satisfactory standard. The goods will be fit for the purpose and free from any material defects in design or workmanship.
While every effort is made to ensure that the information on bigbikebook.com is accurate, Big Bike Book gives no warranty to and accepts no responsibility for any loss which may be construed to be as a result of relying on information on bigbikebook.com, or in respect of any omissions or errors. Errors or inaccuracies in the material on bigbikebook.com are corrected as soon as possible.
The warranty on the goods does not apply to any defect arising from: fair wear and tear, wilful damage, accident damage, negligence by you or any third party, using the goods in any way that we do not recommend, failure to follow instructions regarding their use, or carrying out alterations to goods without our written approval.
Responsibility for the goods lies with Big Bike Book until you are in receipt of them.
LIMITATIONS OF LIABILITY
It is entirely the customer’s responsibility to ensure any Helmet they are purchasing is legal for use in the intended location. All helmets sold on bigbikebook.com are UK and European Road Legal to EC22/05.
Big Bike Book does not accept liability for failure to supply caused by matters beyond the company’s reasonable control.
Big Bike Book is not responsible for exchange rate changes, import duty, or import tax to your Country. It is up to the customer to check any duty that may be payable prior to placing the order, and to pay it upon import to your Country.
GOVERNING LAW
These terms and conditions are governed in accordance with the laws of England and Wales.
Delivery
We aim to deliver UK Mainland orders next working day (Monday – Friday) if placed by 3 pm. We will do our best to meet the delivery timescales above, but these timescales are only approximate and are not guaranteed. Sometimes a parcel can be late due to reasons that are beyond our control. If your parcel does not arrive within the expected delivery time period, please contact us so that we can find out what has happened. We shall have no liability however for any delay in the delivery of products ordered.
Please see below for the delivery services available and the cost of delivery for UK, Southern Ireland and Channel Islands orders.
| Delivering to | Shipping options | Delivery time (from despatch) | Cost | Please remember |
|---|---|---|---|---|
| UK Mainland | Next Day Delivery (DHL) |
24 hours
(Excluding Highlands and Isle of Man which are 48 hours) |
FREE | Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it) |
| UK Mainland | Royal Mail Recorded | 1-5 Working Days | FREE | This service is used for smaller items |
| N. Ireland | 2 Day Delivery (DHL) | 48 Hours | £5.99 | Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it) |
| R.O.I. | 2 Day Delivery (DHL) | 48 Hours | £7.99 | Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it) |
| Channel Islands | 3 Day Delivery (DHL) | 72 Hours | £6.99 | Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it) |
Returns
We hope that you will be pleased with your purchase, however in the event you are unhappy with your product or have an issue, Big Bike Book is happy to accept returns on the following basis:
- If the product is faulty or defective, you can send it back to us so we can take a look at it and determine what went wrong! Goods that are defective or damaged will have be reported to Big Bike Book within 7 days of delivery. You’ll need to include a copy of your receipt/invoice with your return and then re-package and seal it in the original packaging. Visit https://dhlreturns.narvar.com/returns/bigbikebook to begin the return process.
- If your product is neither faulty nor defective, you can return it to us for free. Keep in mind that it will need to be UNUSED, not damaged or defective and returned within 30 days of purchase with the original tags and in original condition. You’ll need to include a copy of your receipt/invoice with your return and then re-package and seal it in the original packaging. Visit https://dhlreturns.narvar.com/returns/bigbikebook to begin the return process.
Please be aware, items returned that are found to be damaged due to Buyer’s fault will mean you would become liable for the cost of remedying such damage and the associated carriage cost.
COOKIES AND PRIVACY POLICY
COOKIES
WHAT IS A COOKIE?
Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.
Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites that run content on the page you are viewing (‘third-party cookies’).
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
What to do if you don’t want cookies to be set
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third-party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.
COOKIE SETTINGS
If you don’t want to receive certain categories of cookies on this website, you can change your cookie settings via your browser; your browser help function will tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
You can check what cookies are used by websites by visiting https://www.cookieserve.com/. On this website, Statistical and Third-Party cookies may be used to provide key statistics on how the website such as general demographical information and usage information to provide improvements to the services we offer.
Note: This website does work without cookies, but you will may lose some features and functionality if you choose to disable cookies.
STATISTICAL COOKIES
| Cookie Name | Purpose |
| Google Analytics |
This web site uses Google Analytics to evaluate how users interact with it. This allows us to improve your user experience and the services we offer. You cannot be personally identified with this information. Opt-out of Google Analytics cookies. |
THIRD-PARTY COOKIES
To enhance our content, we sometimes embed photos, video and social media content from websites such as YouTube, Facebook and Twitter. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. This web site does not control the dissemination of these cookies. You should check the relevant third-party website for more information about these.
FURTHER READING
BBC Cookie Information – Our thanks and credit to the BBC for providing a significant amount of this information about cookies
PRIVACY POLICY
Privacy
Big Bike Book is committed to complying with the General Data Protection Regulation (GDPR) and has published this guide to help you understand how and why Big Bike Book collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with Big Bike Book through our brand website you will be asked to provide certain information about yourself.
What information do we collect and how do we obtain it?
We receive information when you choose to get in touch with us through our website, and through the use of cookies (see cookies information above). If you contact us you will be asked to provide certain information such as your name, telephone number and email address so that we can contact you with news and offers in relation to our brands.
Please also be aware that your data is stored securely with us for as long as necessary and only if it is relevant or when your order has been processed. All data that is collected by Big Bike Book is done so within the context of legitimate interest and/or explicit consent from the data subject.
How do we use your information?
We use the information that we collect about you to:
- Administer this website.
- Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
- Notify you about enhancement to our services, such as changes to the website, competitions, new services and special offers that may be of interest. We may contact you by email if you have subscribed to our newsletter.
Note: Data collected will only be stored if you maintain your consent for your data to be used. If consent is withdrawn (unsubscribing or emailing gdpr@feridax.com to delete data or cease communications), all data regarding an individual will be deleted within one month.
Who does Big Bike Book disclose the information it collects to?
Big Bike Book will not directly share your information with outside companies for marketing purposes without your prior consent. Please be aware that if we are requested, by the police or any other regulatory or Government authority to provide your information and/or use your information, we are entitled to do so without requesting/obtaining your prior consent.
Third-party processors
We use third-party data processors to assist us in developing our website and to provide communication and marketing information. We also ensure that all our third-party processors are GDPR compliant with appropriate security and data handling systems in place.
Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and competitions. If you decide you do not want us to contact you, you can simply click unsubscribe at the bottom of any email correspondence from us. Alternatively, you can request that we stop using your information and that we stop mailing information to you by emailing gdpr@feridax.com, quoting “Unsubscribe”. You may continue to receive mailings which are already en route to you for a short period of time while your request is being dealt with.
Your rights under the General Data Protection Regulation
You have a right to access, request changes to and request erasure of the personal data that we hold on you. If you would like to see a copy please send an email to gdpr@feridax.com, quoting “Security and Privacy Enquiry”.
This data request is free of charge. However, according to company policy, in the event of repetitive or excessive data requests there may be an applicable fee. Upon receipt of a Subject Access Request and provided we can validate the authenticity of the request, it will be processed within one month.
Also, if you think the information we hold on you is incorrect, to update this information please contact gdpr@feridax.com, quoting “Security and Privacy Enquiry”.
In addition to your right to request access to your data, and through the same method of contact (email or Subject Access Request Form), you also have a right to:
- The erasure of all data held on you (provided there is no legal obligation or reasonable cause for the company to keep this data).
- Amend or rectify any data held about you.
- Make an objection as to how your data is being used.
- Report a concern to our regulations governing body, the ICO (Information Commissioner’s Office). To report a concern, visit: https://ico.org.uk/concerns/ .
Contact Us
If you have any questions relating to this policy or the use by Big Bike Book of personal data please email gdpr@feridax.com, quoting “Security and Privacy Enquiry”.
As part of our continued commitment to the security of all personal data entrusted to us, we have an appointed Data Protection Officer, ensuring that we adhere to all regulations and maintain a stellar standard of data protection at all times. For enquiries about this role and how this affects your personal data, or how to be put in contact with them, please write to gdpr@feridax.com, quoting “Data Protection Officer Enquiry”.
Changes to the Privacy Policy
We keep our privacy policy under regular review and we will place any updates in this webpage. This privacy policy was last reviewed on 9th April 2020.
Head Office Contact Details
Big Bike Book
c/o Feridax
Park Lane
Halesowen
West Midlands
B63 2NT
