We aim to deliver UK Mainland orders next working day (Monday – Friday) if placed by 3 pm. We will do our best to meet the delivery timescales above, but these timescales are only approximate and are not guaranteed. Sometimes a parcel can be late due to reasons that are beyond our control. If your parcel does not arrive within the expected delivery time period, please contact us so that we can find out what has happened. We shall have no liability however for any delay in the delivery of products ordered.
Please see below for the delivery services available and the cost of delivery for UK, Southern Ireland and Channel Islands orders.
We hope that you will be pleased with your purchase, however in the event you are unhappy with your purchase or have an issue, Big Bike Book is happy to accept returns on the following basis:
- Big Bike Book will accept returns if the goods purchased are UNUSED, not damaged or defective and returned within 30 days of purchase with the original tags and are in perfect condition. If you wish to return or exchange an item, please complete the following form which will be sent to firstname.lastname@example.org. You will receive a Returns note, which must be included with your return along with proof of purchase.
- Goods that are defective or damaged must be reported to the Big Bike Book within 7 days of delivery. Big Bike Book will arrange collection of the goods and carry out an inspection upon their return. Returned goods must be fully re-packaged and sealed in the original packaging with a returns note clearly showing the order number obtained from bigbikebook.com and a description of the fault. Please complete the following form which will be sent to email@example.com. You will receive a Returns note, which must be included with your return along with proof of purchase.
Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage and the associated cost of carriage.
Bigbikebook.com is an ONLINE business only therefore your item cannot be returned to us in person.